|1) How much
do your tents cost?
Answer: Each tent is priced differently. Select which tent/s you are interested
in and then make an inquiry. The submission forms can be found at the
bottom of the individual tent pages. Please include as much detail as
possible regarding your project as well as any questions you cannot find
in this FAQ. Circumstances allowing, we should be able to respond to you
later that day or early on the next day.
2) How much does shipping cost?
Answer: There is no set price for shipping. Costs may vary depending on
the quantity and the model of the tent you are ordering, as well as your
port of destination. Please keep in mind that brokerage, duties, VAT (taxes),
and other costs related to shipping/import at the destination country
port, are not included in the freight quote estimate that we will send
3) How much do your tents cost per square foot?
Answer: Some tents cost more then others per square foot/meter so we
are not able to calculate prices in this way. Each tent price is calculated
differently and based on the structure, labor and complexity to manufacture.
Custom options such as insulation, openings and frames used can also
affect the price. Prices exclude freight, wooden platforms, layout,
electrical, plumbing, interiors, fixtures, appliances, setup, duties
and related costs. All tents are quoted in US Dollars.
4) How big are your tents?
Answer: Our tents range from 130 Sq. Feet (12 Sq. M) to 3,670 Sq. Feet
(340 Sq. M) and more.
5) Do you have a brochure?
Answer: No, we do not have a printed brochure. We post all our information
on our website. If you cant find the information you are interested
in, feel free to contact us for more information.
6) From where do the tents ship? Where are they made?
Answer: Our tents are made and shipped directly from our factory in
South Africa to any destination port worldwide. We handle all freight
logistics all the way to the destination port, where the customer or
their agent takes over to clear customs and arrange for the local delivery.
For customers in the USA, our agent W. J. Byrnes & Co./BYrnesAIR,
usually performs this function and arranges for the local delivery and
bills our customers directly on delivery of the tent/s.
7) Once I place my order, how long
will it be until it arrives?
Answer: Shipping times may vary depending on the port of destination.
On average, it takes between 30 and 45 days to ship your order via ocean
freight. We also do offer airfreight, which is significantly faster
but more expensive. Keep in mind that most of our orders (depending
on model and quantity) take about 10-12 weeks to manufacture.
8) What is the ordering process for
Answer: Once you have decided what
and how many tents you require, a set of drawing of the said tent/s
will be exchanged for the customer to approve and custom changes and
all openings. Once approved an invoice will be generated for the total
cost of the tent/s and sent to our customer with the payment terms.
The payment terms are usually
75% down at the time of placing the order. Freight costs are due just
prior to dispatch of the tents from the factory. The 25% balance is
due on proof of dispatch. All orders are only processed into production
after the down payment has been received. We accept direct wire transfers
and certified checks. We do not accept credit cards or LC's.
Note that all sales are final.
9) What happens if a change is requested
after the order has gone into production?
Answer: For each change there is
a cost involved because it holds the production lines up and also requires
changes to be made to the CAD drawings that direct some of the machinery.
These costs may vary depending on the extent of the changes.
10) Do you come and set up the tent
once it arrives?
Answer: Most of the time it is up to the customer to set-up the tent.
We are able to come and supervise the set-up process for you, but we
do charge for that service.
If you are able to e-mail, call in and/or send us digital pictures and
we can help you remotely with the setup – there is no cost for
11) Do you do site inspections?
Answer: Yes, we do this at the customer’s
request – The customer is required to cover all the cost for travel,
including transit time, lodging, expenses and our daily consulting fee
(contact us for more detail). Site inspections are more common when
we are involved in the project with custom deck and lodge design.
12) How long does it take to set-up
Answer: That all depends on which tent. Some tents can be set up in
a day or two while others will take a week or more assuming that the
deck is already built.
13) What normally comes with a basic
Mild steel frame
PVC Rain Fly
80% Shade Fly
405 GSM Pre Manufactured Canvas Tent Body
Square Tubing (for securing walls to the platform)
Body Poles, Ridge Poles & Tensioning Chains
Standard Zip-up Windows and Doors - Screened with Storm Flaps
14) Do you make custom tents?
Answer: Yes. We do make custom tents, but the process is longer than
making a standard designed tent and more expensive in most cases. If
you wish to make a custom tent, we must make sure it is possible and
also look it over with our design team and structural engineers. All
large custom design tents require wind and structural engineering approvals,
either by our consulting engineer or that of our customer – this
costs in the region of about $12,000.00. Upon approval, we can put your
order into production. Custom design tents also take longer to go through
the manufacturing process. Should this be required, we can also get
our consulting architect, Paul Munnik, involved in the design of your
own unique tent.
15) Can standard designs be customized?
Answer: Yes, on standard design tents,
you can choose the color of the canvas, rain fly and shade fly, frame
colors along with window and door placement and type.
Canvas colors include Sand,
Olive, and Coconut and the option for customized colors with a minimum
order. Frame colors vary depending on the type of metal frame you choose.
16) Do your tents require a deck for them to be built on?
Answer: Yes, our tents preferably require a wooden deck/ for them to
be built on, however a concrete slab/plinth or flagstone etc. will also
The tents need to be secured to a solid base however there is an inexpensive
method of securing them to the ground.
Let us know and we can advise you on the different methods of securing
17) Do you supply the decking?
Answer: We can supply the wood and materials needed to build the deck,
but we do recommend that the customer source it all out locally. Not
only will you save on shipping costs, but also if you were to encounter
any problems with the decking/plans, they can be dealt with on a one-to-one
basis rather than through us. This ultimately saves you time, money,
and the hassle.
18) Do the tents have insulation?
Answer: We are able to insulate the tents by using a double-wall canvas
technique with a layer of our new, lightweight insulation in-between.
An insulated tent will cost more as you are purchasing the extra insulation
and using nearly double the amount of canvas as a standard tent. We
also make a ceiling insulation layer that gets installed between the
canvas roof and inner liner. The new insulation has a value of R3 and
is about ¼” (6mm) in thickness.
19) What framing options do you offer?
Answer: We offer Mild Steel framing, 304 Stainless Steel, Thermal Zinc
frame, and 316 Stainless Steel. If you are in high humidity area like
the on the beach or in a rain forest then you will need a Stainless
Steel frame or Thermal Zinc frame. Thermal Zinc treated frames offer
better rust resisting results than 304 Stainless Steel and is less costly,
but is not as protective as 316 Stainless Steel (marine grade).
20) How do you heat the tents during
a cold winter?
Answer: We recommend using space heaters, propane heaters, or a centrally
ventilated heating system (easily run in through a deck vent). We DO
NOT recommend using open flame to heat the tent. Canvas is a fabric
material, and even though we do have customers who do use open flame
in their tents and we’ve never encountered a problem, you are
more prone to fire accidents if you use fire.
21) How do you cool the tent down in the summer?
Answer: We recommend that you go to a local supplier and have them calculate
what unit will work best and have them install an air conditioning unit
into your tent.
Running the A/C through the floor vents is very easy and it works extremely
Wall mounted A/C or split unit A/C’s also work very well. Our
tent roofing is also very well designed to allow for maximum airflow
and super efficient natural cooling.
Ceiling fans are also a winner and work very well when the humidity
is not close to saturation point.
22) How long do the tents last?
Answer: Our tents can last a lifetime if taken care of properly. This
includes keeping proper tension and keeping the tent generally clean.
It is only in the case of a disaster that one ever will have the need
to replace an entire tent; the tents are all made of components that
are all individually replaceable as they weather. The shade fly is the
component that is the most exposed to the elements and is usually the
first component to weather. The customer can also purchase our water
based canvas maintenance compound that restores UV protection, anti-rot,
waterproofing and original color to the canvas, which can be applied
every 1 to 2 years to the outer canvas, depending on the climate.
23) Can the tents handle wind?
Answer: Yes, the tents perform very well in the wind.
If the winds get really high the customer can purchase a wind bracing
kit that will keep the tent body and the tent frame tight and rigid
against the wind or get the materials locally.
Damage to tents can occur when the tension is allowed to slack and the
wind is able to jar the tent body back and forth. This creates wear
on the frame and greatly reduces the overall strength and longevity
of your tent.
Using vertical wood beams/poles instead of the steel leg poles supporting
the roof frame greatly enhances the rigidity of the tent and requires
less wind bracing – it also is aesthetically more appealing.
24) Can the tents handle snow?
Answer: Yes, the tents can handle snow. If you are going to be putting
tents in a high snowfall area, consult with us so we can discuss how
much snow you are talking about so we can decide if you need to make
any customizations. These include increasing the pitched on the roof,
or a special roofing design.
25) Can the tents handle heavy rainfall?
Answer: Yes, the tents can handle a lot of rain.
26) Can the Tents handle a lot of UV (sun)?
Answer: Yes, our tents can handle sun with ease and are UV protected.
We have tents doing well in the intense sun of the Namib, Kalahari,
Sahara, Sonoran and other deserts.
27) Are these tents fire proof?
Answer: Our tents do have a fire retardant applied to them, but they
are fabric structures and able to burn down like any other structure.
It is best to ensure that one has good quality fire extinguishers at
all strategic points.
28) How secure are our tents?
Answer: Our tents are able to have wooden doors installed to make the
tent more secure. Be that as it may if someone wants to break in to
the tents, they surely will, as is the case with any other regular house.
Motion detecting lights/alarms installed inside/outside the tents greatly
29) Do you sell used tents?
Answer: No, we do not sell used tents.
30) Do you keep stock of your tents?
Answer: No, all our tents are made to order.
31) Do you have a show room?
Answer: We do not have a show room at this time, but we do have customers
in close proximity to our office that will allow us to show you their
tents at their convenience. Please give us at least a month’s
notice to make arrangements to visit these sites.
32) Do we offer a volume discount?
Answer: Yes, we do offer volume discounts, but it depends mainly on
tent design and quantity.
33) Do our tents have a ground sheet?
Answer: It’s an option, but we rather recommend alternative flooring
such as wood, tiles etc. because the PVC groundsheet gets very scruffy
and wears through with time and is not easy to replace.
34) Do you offer wood deck/platform
Answer: In the past we have not offered
this as each customer tends to have different requirements but we will
soon be offering some basic designs – check out our Kaalvoet Design
Web page, as they will be appearing there soon.
Kaalvoet Design also offers custom design decks/platforms, entire lodge
design and layouts and project supervision.
35) Apart from the tents what else
do you supply?
Answer: We offer our own unique range
of custom furniture through Barefoot Interiors.
This range of interiors is specifically designed for fabric structures
and aimed at maximizing on space using a minimum ‘footprint’
on most items without compromising on style. We also offer a waterless
odorless Sanitation System
We do not supply bathroom/kitchen
fixtures, heating, air conditioning, plumbing, electrics, etc. These
are best sourced locally.
36) Can rainwater be harvested from
your tent structures?
Answer: Yes, this is possible but
it depends on the tent design, as some designs are more practical for
harvesting water and others less so. Harvesting rainwater requires guttering
and will detract to some extent from the aesthetics of the tents.
37) Are your tents considered “Temporary Structures”?
Answer: Yes, in most countries, the
tents can be classified in this way but it is best to consult first
with your local authority.
38) Can your tents be taken down
Answer: Yes, this is one of the important
features of our tents that they can be taken down relatively easily
if they have to be taken down seasonally because of weather or in the
case of impending severe weather such as Cyclones, Hurricanes, etc.
The installation of framed doors and windows into the tents will impede
With wood frame tents it is not possible to take down the tents in this
39) What is the difference between
our tents and Yurts?
Answer: Our tents are very different in many ways from yurts.
The points below show some of our tent features and represent some of
the differences between our tents and yurts.
· 4 roof layers for natural cooling in warm conditions and added
protection of the tent.
· The tents are easy and quick to assemble and to break down
· The tents consist of individual components that can be replaced
as need be, that the tents never need to be replaced in their entirety.
· Fabric is a heavy ripstop canvas and treated with UV protection,
anti rot and water proofing (not cotton canvas)
· Tent comes with bull denim inner liner and curtain option
· Canvas walls have a moisture barrier at the bottom
· Lightweight insulation (1/4" thick with R -Value of 3)
is available as an optional extra.
· Our designs are majestic, elegant and aesthetically pleasing.
· If properly braced our tents can withstand 90 mph winds
· We also supply a canvas maintenance compound that further extends
the life of the canvas, that when applied, restores UV protection, anti
rot, water proofing & original color - this is applied once every
year or two.
· Better use of space.
· We can customize window and door openings to meet the customer
40) What questions can be answered
to better help us serve and understand your tent requirements?
. Is your tent site close to the ocean and if so, is it close enough
that rusting will be a factor?
. What is the climate, terrain and vegetation type at your tent site?
. In what country and location are the tents to be set up?
. What specific tent designs on our website seem to meet your needs?
. What square foot/meter area is your preferred size for your tent if
you have no specific design in mind?
. If you have a quantity of tents you require, please specify this quantity.
. Is your tent project for personal use or for a resort/lodge development?
. Will you require larger tent/s for an office/reception/bar/dining/lounge
. Is there a timeline on your tent project and is so, what is this timeline?
. Any site pictures or aerial photos are often helpful to us, so if
available, please send any such like materials through to us.
. Be sure to let us have your full contact information.
We do not give out
any CAD drawings, all drawings are in .JPG format.